IT Service Management

ITIL Foundation and Service Operation Bundle

Want to take 1-step and stay ahead of many others? ITIL Certification is the key!

While ITIL Foundation certificate has become a “must have” certification for IT professionals, this 3-day lecture course allows you to acquire two certifications in the shortest possible time.

1. ITIL Foundation Certificate
2. ITIL Intermediate Certification: Service Operation

To ensure all our participants’ success and because of our faith in our experienced trainers and training material, we providing free 2nd exam attempt.

Early Bird offer HK$ 8,950 (registered on or before 12/5)
Normal Course Fee HK$ 10,150
19/5, 22/5 & 2/6 (9:30am – 3:00pm)

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ITIL Foundation

2 days lecture and workshop, 10:00am – 05:00am
1 hour exam prep session
1 hour exam session

ITIL Foundation is designed for anyone wants a basic understanding of how IT services should be managed, including fresh graduates, people in support and operations roles, project team members, business representatives, and up to senior management.
Participants build up their appropriate skill sets through understanding the key ITIL processes and their related concepts and techniques. At the end of the course, the participants will sit for the ITIL Foundation Certification examination. Successful participants will receive a certification issued by an Axelos authorized examination institute.

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ITIL Expert

ITIL Intermediate is the in-depth study of various aspects of ITIL’s Service Lifecycle. Participants could pick course modules from lifecycle stream or capability stream.

  • Lifecycle – Service Strategy (SS), Service Design (SD), Service Transition (ST), Service Operation (SO) and Continual Service Improvement (CSI).
  • Capability – Operational Support and Analysis (OSA), Planning, Protection and Optimization (PPO), Release, Control and Validation (RCV), Service Offerings and Agreements (SOA).

Digitaleads will work with you to select which module fits your current needs as well as your future career goals.  ITIL Foundation V3 or later certification is a pre-requisite.
At the end of the course, the participant will sit for an examination. Successful participants will receive a certificate issued by an Axelos authorized examination institute.

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ITIL Intermediate

As the acclaimed “MBA” equivalent for IT personnel, ITIL Expert certification marks an important milestone for people stepping into key IT positions.  ITIL Expert is built upon a credit system which an individual acquire credits from various ITIL and related certifications. After gaining up to 22 credits (e.g. ITIL Foundation + all 5 ITIL Lifecycle Modules), a candidate could attend the Managing Across The Lifecycle course (MAL) and the certifying exam. Successfully passing the MAL exam will result in the ITIL Expert certificate.

Details please refer to Axelos’s official page at
https://www.axelos.com/certifications/itil-certifications/itil-expert-level

Unless otherwise requested, Digitaleads suggest participants to follow the Lifecycle Stream based on our experience.
Leave us a message and our consultant will contact you to plan the course according to your specific needs and availability.

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