Question 1

How do I pay for my course?

Accepted Answer

Payments can be made by credit card, PayPal, Alipay, cash, crossed cheques, or bank transfer.  Registration will be considered once we acknowledge receipt of completed forms and payment.  We also offer assistance to students with financial need, please contact our staff for detail.
 
Faster Payment System (FPS) you can make payment via either:
- Phone: 66331279
- Email: info@digitaleads.com
 
For cheque, the name of the beneficiary is:
- Digitaleads Education Limited

Question 2

Where do I take the training?

Accepted Answer

In light of flexibility and convenience for students, courses will be held in locations in four key districts in Hong Kong, including Central & Western District, Wanchai District, Yau Tsim Mong District and Kwun Tong District.  Venues will be announced at least 3 working days before commencement of the course.  Bespoke courses can be held at venues mutually agreed by client organisations and Digitaleads.

Question 3

What happens if I cannot attend one of the classes?

Accepted Answer

Its ok to miss one of the classes, we can help in 3 ways:
1. Online review of the specific recorded session, available with booking 1 working day beforehand, or recording of the same unit from different classes
2. Reschedule with booking made at least 5 working days beforehand
3. Reseat with booking, which can only be done once within the same course

Question 4

What happens if I book the course and then have to delay or change the course?

Accepted Answer

Once your enrolment is confirmed, you can still reschedule to a later course over 30 days before the course date, on an unlimited basis. 
Between 30 and 1 calendar days of the course date, you still have one chance to reschedule to a later course.
For students who wish to retake the course, we offer a one-time reseat.  Please contact us for re-enrolment.
For rescheduling involving training with confirmed exam booking made within 10 working days, a penalty of 10% of the standard exam fee or HK$200 whichever is more applies.

Question 5

How best can I prepare for the qualifications courses?

Accepted Answer

Our Certification oriented courses are designed to help students focus on preparation for designated professional qualifications. Syllabus of chosen courses will be well covered for easy understanding of students. For exams which have sample questions, it is advisory to complete all of them or depends on the advice from the trainer

Question 6

Who can help me during the course when I have some questions/problems?

Accepted Answer

Digitaleads offers interactive learning experience that suits your unique progress and depth of study.  Our practical, workshop-style classes encourage interaction between students and trainer.  Our trainer can be reached by students for guidance through our learning portal.

Question 7

What is the typhoon and severe weather arrangement?

Accepted Answer

All events, including classes and examinations, will be cancelled and rescheduled when the following conditions happened at 2 hours prior to the event and within the event period:
Typhoon Signal No. 8 or above is in force
Typhoon Pre-No.8 Special Announcement is issued by Hong Kong Observatory stating Typhoon Signal No. 8 or above will be in force within 2 hours
Black rainstorm signal is hoisted
Special incidents will be considered case by case (e.g. if there is a fire outbreak in a building nearby)
 
All participants will be informed via email on the reschedule arrangement within the following business day after weather condition returns normal.
Participants are advised to follow our Facebook page https://www.facebook.com/digitaleads.education for latest updates.

Question 8

What are the refund policies? Any administration fee?

Accepted Answer

sDigitaleads may cancel or reschedule a class at our discretion, and if we do, will use reasonable efforts to notify you at least one week in advance. You will not be charged for the cancellation or rescheduling.

Digitaleads is not liable for travel or accommodation costs incurred by students in the event that Digitaleads cancels or reschedules an class.
 
Please notify us as soon as possible of any changes in your schedule class. Cancel and reschedule requests must be received by Digitaleads in email. Or the best is you alert us  via WhatsApp followed by email.

If you request 7 or more calendar days before the scheduled start date of the class, we will not charge you for rescheduling. For cancellation, we will charge 5% of the course fee as administration fee.
 
If you cancel or reschedule 1-6 days prior to the start date, the administration fee is 30% of the course fee.

For other conditions, you will not be qualified for any refund.

Digitaleads 的獨特學習環境

對於學員

對於企業

主要成員

Victor yip

Eric Yuen

Ceci ng

Dora Zhou

上課地點

油尖旺

觀塘

觀塘

觀塘

灣仔

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